Frequently Asked Questions

Can you guarantee Christmas Delivery?
Unfortunately, we cannot guarantee christmas delivery on any orders.

When will my order ship?
Processing an order usually takes us between two to three days. Upon receiving your order, we will check if we have the item(s) in stock. If the item is in stock, the order will ship the following day via your selected shipping method. If we do not have the item in stock, we will contact the manufacturer and check how long it will take for us to receive the item(s) and contact you with the estimated shipping time.

Can I return or exchange items?
Yes, we want all of our customers to be happy with their orders. Please check our Returns and Exchanges policy for information.

How do I check the status of my order?
To check your order's status you may call us at (956) 729-1126 or email us at

Can I make changes to my order?
Yes, if your order has not been shipped, we will gladly make any requested changes to the order before it is shipped. If your order already shipped check our Returns and Exchanges section for more information.

What size belt am I?
Most individuals use a belt in 2" larger than their jeans. For the best fit, we recommend taking an actual measurement. To determine the actual measurement, wrap a tape measure around yourself and submit the measurement as your belt size.

Is my personal information safe?
At Boot Round Up our customers come first; therefore, we work hard to keep all your information safe. Your information is transferred using Secure Socket Layer (SSL) to our servers. Our 128 bit Encryption prevents anyone from intercepting the information. Once in our server your credit card information is encrypted to ensure its safety until it is transferred to another server which is not accessible through the internet.